Domestic Solutions
All orders have a processing time of;
For Next Day Delivery to Dubai, Ajman and Sharjah, the Customer is required to upload the orders by 10:00 latest UAE Standard Time.
Public Holiday delivery a not available. Orders placed on weekends or a holiday will be processed and shipped the following business day.
We do not ship to PO Boxes.
Order Cancellation
You may be able to cancel any order as long as the order status is "in process." If the order status is "shipped," it cannot be revoked. A pickup and/or restock fee may apply.
Customer Service
Fenix and Shipa Delivery will get delivery confirmation from end clients by making contact through text messages.
Two consecutive days of follow up text messages will be sent to the end client in case the initial contact was unsuccessful.
The shipping cost of items are determined by destination and shipping method as stated below;
| United Arab Emirates - Delivery Fees |
|
Price : Free Shipping
|
G.C.C Solutions
G.C.C Shipping Fee - 89 AED
Free Shipping for Your Purchases Over 1.299 AED (Dhs)
Order Cancellation
You may be able to cancel any order as long as the order status is "in process." If the order status is "shipped," it cannot be revoked. A pickup and/or restock fee may apply.
Customer Service
Fenix and Shipa Delivery will get delivery confirmation from end clients by making contact through text messages.
Two consecutive days of follow up text messages will be sent to the end client in case the initial contact was unsuccessful.
The shipping cost of items are determined by destination and shipping method as stated below;
''Our products are ready for shipment in our warehouse located in Dubai Mainland Region. Once the order is placed, it is processed immediately and delivered to the courier that can reach your location as quickly as possible.''
Saudi Arabia - Shipped the same day. We make fast delivery within 7-10 days.
Kuwait - Shipped the same day. We make fast delivery within 5-7 days.
Qatar - Shipped the same day. We make fast delivery within 5-7 days.
Bahrain - Shipped the same day. We make fast delivery within 5-7 days.
Oman - Shipped the same day. We make fast delivery within 5-7 days.
International Solutions
Worldwide Shipping - Shipped the same day. We make fast delivery within 7-10 days.
You can contact us via phone on +971 52 210 6747 or get quick answers to your questions by WhatsApp chat with us by clicking on the left bottom hand corner of your device/desktop browser.
